Matrix Telehealth:
Video Wellness Calls

Good Health Begins with a Conversation
Schedule Now:
1-855-214-4807

Matrix Telehealth:
Video Wellness Calls

Good Health Begins with a Conversation
Schedule Now:
1-855-214-4807

Our top priority is your health and safety.

Read our COVID-19 Advisory for the latest updates on how our providers follow CDC guidelines and protocols.

Video Wellness Calls

Matrix video wellness calls take place over a phone, tablet, or laptop computer with a Matrix Medical Network Nurse Practitioner instead of in-person. We call you using the private and secure video applications Apple FaceTime or Google Duo. Think of it at a virtual house call.

A Safe and Convenient Way to Stay Healthy

Now, more than ever, it’s essential you stay healthy and connected to care. To continue healthcare access during COVID-19, the US Government, Medicare and health plans have expanded coverage to include telehealth services, such as Matrix video wellness calls.

This call is an important opportunity to speak one-on-one with a Matrix Nurse Practitioner.  The nurse will assess your overall health and wellness and identify early signs of health risks or illness. Best of all, you don’t have to leave the comfort and convenience of your home. You and our Nurse Practitioners stay safe by limiting exposure to further illness.

100% Covered, $0 Copay

Your health plan determines if you are eligible for a Matrix video wellness call.  If your health plan decides you are eligible and recommends you schedule the call, it is 100% covered by your health plan benefits. You have $0 copay.

We’ll Contact You and Help You with Technology

After your health plan notifies Matrix that you are eligible for a video wellness call, we will call you to schedule the visit. When we call you to confirm the date and time of your visit, we may walk you through technical requirements for your phone, tablet or laptop computer and test your video connection using  FaceTime or Google Duo.

We recommend using a Wi-Fi, high-speed internet connection for the best video quality. If you don’t have Wi-Fi, your phone or tablet may use your cellular data service. Depending on your cell phone plan, data rates may apply.

Personalized Attention and Care

This secure and private video wellness call allows you to:

  • Spend about 45 minutes one-on-one with a Nurse Practitioner.
  • Ask any health-related questions you may have about Coronavirus or other health concerns and get up-to-date answers.
  • Avoid paperwork, travel and waiting room time – again limiting your exposure to illness and infection.

During the visit, the Nurse Practitioner will:

  • Review all your medications and any lab results.
  • Perform a comprehensive assessment to identify health risks and monitor conditions.
  • Recommend additional medical care and screenings, if needed.
  • Answer your questions about your health or about COVID-19 (Coronavirus).
  • Recommend local community resources.

It’s Easy to Take Advantage of a Video Wellness Call

To prepare for your visit with the Nurse Practitioner, please:

  • Gather your prescription bottles and lab results, and jot down any questions you may have.
  • Have your health insurance card available.
  • Have the names and phone numbers of your doctors handy.
  • Please try to have your height and weight. If you have your blood pressure too, that is a big plus – but we understand if you won’t have that.

For the best video calling experience, we recommend that you:

  • Complete a video connection test with Matrix or others.
  • Plan to answer our call at the scheduled time. Depending on your Caller ID settings, you will see the incoming call from “Matrix” or the Nurse Practitioner’s phone number.
  • Find a place in your home that is well lit, quiet and has good reception.
  • Make sure the phone, tablet or laptop computer you’re using for the video call is turned “on” and fully charged and Wi-Fi Calling or cellular data service is turned “on.”
  • Make sure you can connect to the internet and you don’t have any Wi-Fi network issues.

Video Calling Instructions and Helpful Hints

For system requirements, set up directions and helpful hints for using video calling features on your phone, tablet or laptop computer, please visit:

Using FaceTime on your Apple iPhone or iPad

Using FaceTime on your Apple Mac computer

Using Using Google Duo on your Android phone, tablet or laptop computer 

After the visit

We’ll send a Personal Health Summary to you and your doctor after the visit. Together, you can make informed decisions about your health.

Matrix Telehealth Services Privacy and Security Practices
Matrix Medical Network follows physical and technical safeguards to protect your privacy and security as you talk with our Matrix Nurse Practitioners over telephones. To protect sensitive information, Matrix has provided our nurses with password protected and encrypted Apple iPhones they only use for telehealth services calls.

Even though we do our best to institute these security measures, you need to be aware there are always risks. Because we are using digital technology, our Nurse Practitioners cannot guarantee a consistent, uninterrupted conversation during your telehealth call. Our nurses will do their best to ensure the connection is good and their responses are clear. However, they cannot be held responsible if a technical breakdown occurs like bad reception or a dropped call. They will make every effort to re-connect with you.