Our Top Priority is Your Health and Safety

Matrix is committed to keeping Members healthy and connected to care during the COVID-19 (Coronavirus) public health emergency. You, a friend or family member may be scheduled, or will be contacted to schedule, a health and wellness visit with a Matrix medical professional in your home, on a video wellness call or in a Matrix mobile health clinic.

We realize you may have questions about how we are following the Centers for Disease Control and Prevention (CDC) guidelines and practices to protect you and our providers during all visits. Please read key facts and updates included in the answers to frequently asked questions, the latest news releases and helpful pages on the CDC website.

If you have immediate COVID-19 (Coronavirus) symptoms or concerns, please contact your primary care provider. It may be helpful to use the CDC’s Coronavirus Self-Checker which provides recommendations on the actions you should take based on your symptoms, exposure, underlying health conditions and risk.

Frequently Asked Questions

  • A. Yes. Matrix is testing our providers on a regular basis to ensure they remain COVID-free. In addition, Our Nurse Practitioners screen themselves for COVID-19 symptoms, and take their own temperature prior to starting work each day. We require all Nurse Practitioners to attest to being symptom-free.

  • A:  Our Nurse Practitioners take the following precautions: View Safety Notice

    • Self-screen for COVID-19 symptoms and exposure before the visit and throughout the day.
    • Screen all Members for COVID-10 symptoms at the door or by phone prior to the visit. (See screening question for more details).
    • Use hand sanitizer with at least 60% alcohol often, before and after every Member interaction.
    • Wash hands with soap and water often, for twenty (20) seconds after eating, going to the bathroom, coughing and sneezing or if they are visibly dirty.
    • Use Personal Protective Equipment (PPE) including hand sanitizers, disinfectant sprays, masks and gloves following CDC recommendations during every member interaction.
    • Provide masks to you and members of your household, if needed.
    • Keep at least six feet of distance except during the physical exam and screenings.
  • A:  Members should wash their hands before and after the visit and wear a mask.

  • A. No, the Nurse Practitioner is not able to test members for COVID-19 at this time. However, they will be able to assess your symptoms and risk for COVID-19. Symptoms may include cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat or loss of taste or smell. The Nurse Practitioner will help direct you to the appropriate care, if necessary.

  • A:  Matrix providers take the following precautions: View Safety Notice

    • Self-screen for COVID-19 symptoms and exposure before the visit and throughout the day. (See screening question for more details).
    • Screen all Members for COVID-10 symptoms during the check in process. (See screening question for more details).
    • Determine if a high risk Member is appropriate for the MHC visit based on the signs and symptoms of the disease, potential exposure and travel history.
    • Use hand sanitizer with at least 60% alcohol often, before entering or re-entering the MHC.
    • Use hand sanitizer with at least 60% alcohol often, and after every Member interaction.
    • Wash hands with soap and water for twenty (20) seconds after eating, going to the bathroom, coughing and sneezing or if they are visibly dirty.
    • Use Personal Protective Equipment (PPE) including hand sanitizers, disinfectant sprays, masks and gloves following CDC recommendations.
    • Clean equipment and all surfaces after each Member.
    • Use Matrix approved germicidal wipes on all areas or surfaces at the end of each clinic day.
      • Clean all frequently touched, member and staff areas at all time. We disinfect after each member by using the PDI SANI-Cloth HB Product to wipe all equipment, ceilings, furniture, cabinets, counters, hand rails, doors and knobs, locks, switches, laptops, tablets and phones.
      • Use gloves to empty trash every day or more frequently as needed.
    • Matrix updated its “Mobile Health Clinic Prevention, Decontamination and Exposure Protocols” to address COVID-19. That includes the MHC prevention, decontamination and exposure process to prevent and manage the spread of the current COVID-19 outbreak; based on CDC and other subject matter experts recommended best practices.
  • A:  We have processes and steps in place for Members to follow to ensure social distancing and preventative decontamination. View Safety Notice

    They include:

    • No more than two-three Members will be onboard the MHC at any one time and remain at least six (6) feet apart (except during the physical exam or screenings).
    • Arrive as close to the appointment time as possible. Check-in at the Matrix tent adjacent to the MHC.
    • Answer the CDC COVID-19 symptom screening questions and have temperature taken using a touch-free thermometer.
      • If a Member responds “No” to the screening questions and has a temperature reading of less than 100° they will be provided with a facemask, and escorted onto the clinic or asked to return to their vehicle until it is time for their appointment.
      • Any “Yes” responses to the CDC symptom screening questions or a temperature reading of 100° or greater will require Member re-scheduling no sooner than three (3) weeks, and the Member will be re-screened at that time.
    • After checking-in, wait in your vehicle or outside until notified by text, call or a knock on your car window when the mobile clinic staff is ready for you.
    • Wear your mask or the mask provided.
    • Follow signage to use the Matrix provided hand sanitizer before entering the MHC.
    • Have the Matrix staff escort you to the MST, Cardiovascular technician (CVT) or provider room. Remain in the same room for the entire visit through checkout.
  • A:  As a means to protect both our providers and Members from exposure to COVID-19, we assess answers to the following screening questions:

    • Have you or anyone you live with had a known exposure to anyone diagnosed with Coronavirus?
    • Have you or someone you live with recently developed symptoms of current illness including fever over 100F, cough, shortness of breath or difficulty breathing, chills, repeated shakes with chills, muscle pain, headache, and/or new loss of taste or smell?

    If our providers answer yes to any questions, they do not perform in-home visits or go inside the mobile health clinics.  Based on your answers, the Matrix providers will let you know if the COVID-19 test is right for you.

  • A:  No, these visits are an important part of your health plan’s effort to keep you healthy and independent at home.

    COVID-19 may be a public health concern for quite some time. During this time of uncertainty, it is so important you stay healthy and connected to care. You will not want to miss the opportunity to meet with a Nurse Practitioner to answer questions you may have about COVID-19 and assess your physical and emotional health.

    Our providers can provide education to keep you safe, connect you with community support resources and let you know if you should contact your doctor for care. The results of this visit are shared directly with your primary care provider (PCP) and your health plan to enable coordination of your care.

  • A:  No, Matrix providers are trained to address your health concerns including if you are currently not feeling well. Our providers take all of the necessary precautions to protect themselves and the Members we visit.  Our providers will screen you at the door and determine if the visit should be rescheduled and if you need to contact your physician.

  • A: Your health plan determines if you are eligible for video wellness call, in-home visit or mobile health clinic visit based on your specific health management needs and location. After the health plan notifies Matrix, we contact you to schedule the appropriate visit.

  • A:  Yes, you can call 1-855-214-4807 (TTY:771) Monday – Friday from 8am to 8pm ET or Saturday from 8am to 5pm ET to see if you qualify for a telehealth video wellness call.

    If you are eligible, we will confirm that you have the correct phone, tablet, or laptop computer and are able to connect using the secure video calling application FaceTime or Google Duo. To learn more about the technology and how to prepare for a Matrix video wellness call, visit Matrix Telehealth Visit and click on the instructions page for using FaceTime or Google Duo.

Matrix is currently in the news for leading COVID-19 employee health and safety programs across the country. To learn more, please visit Matrix Employee Health Solutions.

Read our latest press releases:

Matrix Medical Network’s In-Home Visits Help High Risk Seniors Stay Informed and Safer During COVID-19 Pandemic

Tyson Foods Partners with Matrix Medical Network to Provide On-Site Healthcare Service

BioIQ and Matrix Medical Network Unveil Back-To-Work COVID-19 Testing Program for US Employers

For media inquiries, please contact David Goodspeed at: 480-861-6692.