Read our COVID-19 Advisory for updates on how our providers follow CDC guidelines to ensure your health and safety.
Good Health Begins with a Conversation
About Matrix Medical Network
Watch the “What to expect” video, to learn more about an In-Home Health Assessment
Matrix is a leading provider of comprehensive health and wellness visits, advanced diagnostics, and care management services. In partnership with your health plan, we help you stay healthy by providing care in the convenience of your home, on a video call, or on one of our mobile health clinics located in your community. And, we share results with you and your primary doctor, so you stay connected to care.
Matrix healthcare professionals take the time to listen to your health concerns and provide you with personalized support and focused attention that may not be available during regular doctor visits. Our licensed health providers include physicians (MD/DO), nurse practitioners, physician assistants, and medical technicians.
To ensure Health Plan Member and Matrix Provider health and safety, we follow the Centers for Disease Control and Prevention (CDC) recommended guidelines and protocols.
Health and Wellness Visit Benefits
Why should I schedule my visit today?
Now, more than ever, it’s important you stay healthy and connected to care.
Your personalized visit with a Matrix Nurse Practitioner supports your regular doctor’s care. Even if you are healthy and see your doctor regularly, Matrix health and wellness visits (in your home or on a video call) can identify health risks early – before they become serious
How will my doctor learn about my assessment results?
Matrix will send a Personal Health Summary with results to you and your primary doctor after the visit. Together, you can make informed decisions about your health.
In-home Health
and Wellness Visits
What happens during my in-home visit?
A Matrix Nurse Practitioner will meet with you for about 50 minutes
in the comfort and convenience of your home. Our providers follow
COVID-19 (Coronavirus) safety precautions recommended by the CDC
including screening, good handwashing and equipment cleaning
and use of personal protective equipment like masks and gloves.
During your visit, you will receive:
• A comprehensive health and wellness assessment
• A full review of your medical history and medications
• Personalized recommendations for additional care, screenings,
and resources if needed
• Answers to your health questions, including questions about
COVID-19 and guidance about testing and safety practices
Or, call 1-855-286-9062 (TTY:711)
Monday-Friday 8 am-8 pm, local time
Saturday 8 am-5 pm ET
Telehealth Video
Wellness Visits
What is a video wellness call?
A video wellness call takes place over a phone, tablet, or computer with a nurse practitioner. It offers a safe and convenient health and wellness visit alternative to an in-person visit.
How do I know if I am eligible for a video wellness call?
If you would like to know your eligibility status, please call us. Not all Members are eligible. Your health plan notifies Matrix if, and when, you are eligible for a no cost video wellness call. If eligible, Matrix will contact you to schedule your call. Before your appointment, we’ll confirm you have the required device and are prepared to connect to your video wellness call.
What happens during the video wellness call?
A Matrix Nurse Practitioner will perform your visit over a live video call. You will receive:
- A health and wellness assessment
- A full review of your medical history and medications
- Personalized recommendations for additional care, screenings, and resources if needed
- Answers your health questions including any questions about COVID-19 (Coronavirus) and guidance about testing and safety practices
What are the technical requirements?
To participate, you just need a cell phone, tablet or laptop computer that allows for FaceTime or Google Duo video calls. We recommend that you also have a Wi-Fi internet connection. To learn more, visit: Matrix Telehealth: Video Wellness Calls.
Questions?
Call 1-855-214-4807 (TTY:711)
Monday-Friday 8 am-8 pm, local time
Saturday 8 am-5 pm ET
In-Home Visits
1-855-286-9062 (TTY:711)
Monday-Friday 8 am-8 pm,
local time
Saturday 8 am-5 pm ET
Video Calls
1-855-214-4807 (TTY:711)
Monday-Friday 8 am-8 pm,
local time
Saturday 8 am-5 pm ET
Comprehensive Health and Wellness Assessment
Early Identification of
Health Risks
Answers to Your Health
Questions
Full Medication
Review
Necessary Health
Screenings
Connections to
Community Resources
96%
of Members were happy with their visit and would have us back
