Read our COVID-19 Advisory for updates on how our providers follow CDC guidelines to ensure your health and safety.
Visit our Employee Health Solutions for more information on Matrix on-site clinical services for employee
health and safety.
Watch the “What to expect” video, to learn more about an In-Home Health Assessment.
About Matrix Medical Network
Matrix is a leading provider of comprehensive health and wellness visits, advanced diagnostics, and care management services. In partnership with your health plan, we help you stay healthy by providing care in the convenience of your home, on a video call, or on one of our mobile health clinics located in your community. And, we share results with you and your primary doctor, so you stay connected to care.
Matrix healthcare professionals take the time to listen to your health concerns and provide you with personalized support and focused attention that may not be available during regular doctor visits. Our licensed health providers include Physicians (MD/DO), Nurse Practitioners, Physician Assistants, and medical technicians.
To ensure Health Plan Member and Matrix Provider health and safety, we follow the Centers for Disease Control and Prevention (CDC) recommended guidelines and protocols.

Matrix is leading COVID-19 employee health and safety programs across the country.
Our providers are on-site caring for employees at national businesses in over 60 locations. We are providing the testing, preventative education, clinical care, and safety guidelines needed to keep workers healthy and businesses running. To learn more about our on-site clinical services, visit Matrix Employee Health Solutions.
Health and Wellness Visit Benefits
Why should I schedule my visit today?
Now, more than ever, it’s important you stay healthy and connected to care. Your personalized visit with a Matrix Nurse Practitioner supports your regular doctor’s care. Even if you are healthy and see your doctor regularly, Matrix health and wellness visits (in your home, on a video call or in a mobile clinic) can identify health risks early – before they become serious.
How will my doctor learn about my assessment results?
Matrix will send a Personal Health Summary with results to you and your primary doctor after the visit. Together, you can make informed decisions about your health.

In-home Health and Wellness Visits
What happens during my in-home visit?
A Matrix Nurse Practitioner will meet with you for about 50 minutes in the comfort and convenience of your home. Our providers follow COVID-19 (Coronavirus) safety precautions recommended by the CDC including screening, good handwashing and equipment cleaning and use of personal protective equipment like masks and gloves.
During your visit, you will receive:
- A comprehensive health and wellness assessment
- A full review of your medical history and medications
- Personalized recommendations for additional care, screenings, and resources if needed
- Answers to your health questions, including questions about COVID-19 and guidance about testing and safety practices
Read our COVID-19 Advisory to learn about our health and safety practices.
To learn more, watch the “What to expect” video.
Or call 1-855-286-9062 (TTY:711)
Monday through Friday
8 am to 8 pm, local time
Saturday 8 am to 5 pm ET

Telehealth: Video Wellness Calls
What is a video wellness call?
A video wellness call takes place over a phone, tablet, or computer with a Nurse Practitioner. It offers a safe and convenient health and wellness visit alternative to an in-person visit.
How do I know if I am eligible for a video wellness call?
If you would like to know your eligibility status, please call us. Not all Members are eligible. Your health plan notifies Matrix if, and when, you are eligible for a no cost video wellness call. If eligible, Matrix will contact you to schedule your call. Before your appointment, we’ll confirm you have the required device and are prepared to connect to your video wellness call.
What happens during the video wellness call?
A Matrix Nurse Practitioner will perform your visit over a live video call. You will receive:
- A health and wellness assessment
- A full review of your medical history and medications
- Personalized recommendations for additional care, screenings, and resources if needed
- Answers your health questions including any questions about COVID-19 (Coronavirus) and guidance about testing and safety practices

What are the technical requirements?
To participate, you just need a cell phone, tablet or laptop computer that allows for FaceTime or Google Duo video calls. We recommend that you also have a Wi-Fi internet connection. To learn more, visit: Matrix Telehealth: Video Wellness Calls.
Questions?
Call 1-855-214-4807 (TTY: 711)
Monday through Friday
8 am to 8 pm, local time
Saturday 8 am to 5 pm ET

Mobile Health Clinic Visits
What is a mobile health and wellness visit?
This visit takes place with Matrix health professionals on a Matrix Mobile Health Clinic located in your community. The mobile clinics provide a safe and private setting to receive wellness care from a nurse practitioner and access to advanced diagnostic equipment and technician specialists for preventative health screenings.
What happens during my Mobile Health Clinic visit?
A Matrix Nurse Practitioner and technicians will meet with you in a private room. Our providers follow COVID-19 (Coronavirus) safety precautions recommended by the CDC. During the visit, you will receive:
- A health and wellness assessment
- A full review of your medical history and medications
- Personalized recommendations for additional care, screenings, and resources if needed
- Answers your health questions including any questions about COVID-19 (Coronavirus) and guidance about testing and safety practices
- Based on your needs, you may also receive an A1C Diabetes screening, an EKG cardiovascular test, a Peripheral Arterial Disease (PAD) test, or even a digital mammogram.
To learn more, watch the “What to expect” video.
Read our COVID-19 Advisory to learn about our health and safety practices.
Questions?
Call 1-855-712-4137 (TTY:711)
Monday through Friday
8 am to 8 pm, local time
Saturday 8 am to 5 pm ET

Schedule your in-home visit today! Call: 1-855-286-9062 (TTY: 711)
Monday-Friday
8 am to 8 pm, local time
Saturday, 8 am to 5 pm ET.

Schedule a video wellness call today! Call: 1-855-214-4807 (TTY: 711)
Monday-Friday
8 am to 8 pm, local time
Saturday, 8 am to 5 pm ET.

Schedule a mobile health clinic visit today! Call: 1-855-712-4137 (TTY: 711)
Monday-Friday
8 am to 8 pm, local time
Saturday, 8 am to 5 pm ET.
Advantages of Completing a Health and Wellness Visit

Comprehensive Health and Wellness Assessment

Early Identification of Health Risks

Answers to Your Health Questions

Full Medication Review

Necessary Health Screenings

Connections to Community Resources
Member Testimonials
96 %
of Members were happy with their visit
and would have us back.
"My wife and I are thrilled to have someone visit and help us stay healthy. This should be part of every insurance program."
John - Health Plan Member
"We are so impressed! We had questions and our NP had answers. She was informative, professional and friendly."
Joe - Health Plan Member
"I appreciate the chance to talk someone about my health. It has been hard adjusting to this stage of my life. Matrix has been very helpful as I become used to the changes."
Louise - Health Plan Member
Frequently Asked Questions
Q: Why is a health and wellness assessment important to complete each year?
A: Completing a health and wellness assessment every year is one of the most important things a Member can do for his or her health. Health is a moment in time, and a lot can change year-over-year. Assessments can identify health risks in the early stages – and improve quality of health for years to come.
Q: What does the Matrix in-home health and wellness assessment visit involve?
A: The Matrix in-home health assessment takes place in the comfort of a Member’s own home. During the visit, a Matrix licensed, credentialed health provider (who are predominantly Nurse Practitioners) gives Members up to one hour of one-on-one personal attention to:
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- Review personal and family health history
- Review medications and dosages to successfully manage health conditions
- Perform a physical exam
- Listen to current health concerns
- Recommend additional screenings and diagnostic tests
- Suggest community organizations that provide care resources
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The Matrix health provider may collect blood or urine samples and send to the lab for cholesterol, blood sugar A1C diabetes screening and kidney function testing. The Nurse Practitioner may also provide a colon cancer screening kit with a pre-paid envelop for Members to mail to the lab for analysis.
About 30 days after the completed visit, the Member, primary care physician and health plan receive the Member’s Personal Health Summary that shows all the results in an easy-to-read format.
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Q: What does a Matrix mobile health clinic health and wellness assessment involve?
A: Matrix has a fleet of mobile health clinics that travel to neighborhoods to provide easy access for assessments, tests and screenings. Matrix licensed, credentialed health providers meet Members in private rooms on the mobile clinic and provide up to an hour of one-on-one time with a Member to:
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- Review medications and dosages to successfully manage health conditions
- Listen to current health concerns
- Perform a physical exam and complete diagnostic tests and screenings requested by the health plan
- Recommend additional screenings or necessary diagnostic tests
- Suggest community organizations that provide care resources
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The Matrix health provider may collect blood for cholesterol, blood sugar A1C diabetes screening and kidney function testing and provide a colon cancer screening kit and urine sample container with a pre-paid envelope for Members to mail to the lab for analysis. The diagnostic testing may include: digital retinal eye exam, peripheral arterial disease test, lung screening, pulmonary function test, EKG, echocardiogram and even digital mammograms.
About 30 days after the completed visit, the Member, primary care physician and health plan receive the Member’s Personal Health Summary that shows all the results in an easy-to-read format.
Some Members may be scheduled to go to the mobile health clinic to only receive a specific diagnostic test or screening requested by the health plan, and not have the entire health and wellness exam.
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Q: What are the qualifications of the Matrix health providers who conduct the in-home health and wellness assessments?
A: Matrix providers include Nurse Practitioners, Physician Assistants and Physicians (MD/DO). Most specialize in Internal Medicine, Family or Geriatric Care. Our Matrix health providers have extensive training and go through an involved credentialing review process. They have completed undergraduate and graduate degree programs in their fields and they currently hold a state license and a National Board Certification (AANP/ANCC/AACN/NCCPA).
Nurse Practitioner and Physician Assistant boards:
NCCPA (National Commission on Certification of Physician Assistants)
Q: What are the qualifications of the Matrix health providers who provide care on the mobile health clinics?
A: Matrix providers on our mobile health clinics include Nurse Practitioners and Physician Assistants, medical service technicians, certified cardiovascular technicians and mammography technologists. All Matrix health providers either go through an involved credentialing process (NP/PA/MT) or clinical hiring process (CVT/MST). Our Nurse Practitioners and Physician Assistants have completed undergraduate and graduate degree programs in their fields and most specialize in Internal Medicine, Family or Geriatric Care. They currently hold a state license and a National Board Certification (AANP/ANCC/AACN/NCCPA). All of our Mammography Technicians hold certification through the ARRT.
Nurse Practitioner, Physician Assistant and Mammography Technician boards:
Q: Why did Matrix Medical Network call?
A: Matrix partners with leading health plans and providers across the country to deliver health assessments and preventative screenings that complement a Member’s current care with his/her doctor. Health plans identify Members that are eligible for this program. Matrix contacts the Members and conducts the assessments and screenings during in-home visits or at one of Matrix’s mobile health clinics.
Q: Is there a co-pay for the Member?
A: No, the assessment and all preventive services are provided at no additional cost ($0 copay). In the event a screening or test is offered that may require a fee, the Member will be told in advance and can decline them.
Q: If a Member is healthy and/or sees physicians regularly, why should he or she have a health and wellness assessment?
A: Even if a Member thinks they are healthy and sees their doctors regularly, the annual assessment can identify health risks early – before they become serious. This is a preventative care visit that is designed to keep Members healthy and recognize something before it becomes a chronic or emergency room situation.
Q: If a Member recently had a physical exam, why should he or she have an in-home health and wellness assessment visit?
A: This visit provides Members the added benefits of having one-on-one time with a Matrix Nurse Practitioner in the comfort of their home. In addition to a physical exam, and review of medications and health history, the Nurse Practitioner can assess fall risks, discuss nutrition, provide health education information and have a conversation about mental health and wellbeing. The Matrix Nurse Practitioner also suggests community based-resources and support services.
Q: If a Member had a health and wellness assessment last year, should he or she have one this year?
A: Yes, a person’s health is one moment in time. Completing an assessment every year will provide a more complete picture of overall health and progress toward health goals.
Q: Can Members see their results? Who else can see their results?
A: Yes, Members will receive a Personal Health Summary from Matrix that provides a detailed summary of the assessment in an easy-to- read format within 30 days of their visit. Matrix will also provide results for any tests or screenings performed. Matrix provides the Personal Health Summary and any test results with the Members’ primary care physician as well as with the health plan.
Q: What happens if the Matrix health provider finds some health concerns?
A: The Matrix health provider completing the health and wellness assessment will communicate the results to the Member’s primary care physician for follow-up. If urgent, it will be done immediately. The health provider may talk with the physician or even call 911 for emergency medical care.
Q: Can the Matrix health provider who provided the in-home health assessment become the Member’s primary care physician?
A: No. The Member will continue to see their current physicians for on-going care. The health assessment is used to support the care being delivered by the regular physician.
Q: How can a Member schedule a visit?
A: Members can schedule their visit online via our secure website portal https://schedule.matrixforme.com/. Members will need to enter their health plan Member ID, date of birth, name and answer a few questions. They will be able to select a convenient date and time from a calendar that shows real-time availability.
Members can also call Matrix Medical Network directly to schedule an appointment at a time and date that is most convenient for them. The phone number is 1-(855)-875- 8289 and the hours of operation are 8.00 a.m. to 8:00 p.m. local time, Monday through Friday.
Q: Can a Member refer this health and wellness assessment service to a friend or family member?
A: No, health plans identify Members who are eligible for this program and direct Matrix to contact individuals that qualify.
Contact Us
Call toll-free or submit the online form to inquire about health plan Member health and wellness visits, solutions for health plans, employer health solutions or careers.
Health Plan Members
1-855-875-8289
